We will love to hear from you anytime you need our help.
Office 1 Izabella House 24-26, Regent Place, Birmingham, England, B1 3NJ
Thank you for contacting Ethco. A member of our team will contact you within the next few hours
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Frequently Asked Questions
Simply enter your postcode and a list of all the ethnic and general convenience stores that are available for you to shop from will appear.
If you are unable to find you the store you love, simply fill our store recommendation form, and we will put it on our priority waiting list to enlist your favourite store.
Ethco aims to connect all our ethnic stores to their customers as soon as possible. If you are unable to find you the store you love, simply fill our store recommendation form (insert link), and we will put it on our priority waiting list to enlist your favourite store.
Our delivery fees cost between £1.99-£3.5, depending on your distance to the store.
We always aim to complete all customer orders as we know how important your ethnic groceries are to you. In events that we are unable to do that, a member of the team will be in touch with you to let you know before hand and try to find alternatives for you from a similar store, at no extra cost.
You can get your order 2 hours from the time of placing it. Simply choose the 2 hour timeslot that you prefer on the app.
Ethco tries to ensure that all ethnic products delivered from ethnic or independent convenience stores are of the highest quality. In the event where this is not the case, Ethco will exchange and deliver a better quality product or refund where the customer prefers that.
We are always sad to see our customers go. Simply fill our contact form (link to contact us) and we will be able to delete your account.